Privacy Policy

Please read this notice carefully.

Watertight International understands that your privacy is important to you and that you care about how your personal data is used. This Privacy Notice (together with any other documents referred to in it) sets out how and why we process any personal data we collect from you, or that you provide to us. It also explains your rights and how to contact us.

Who We Are

Watertight International (Registered company name Flood Control (NI) Ltd) and our registered office and principal place of business is Unit 5, Saba Park, 14 Balloo Avenue, Bangor, BT19 7QT. (“We, us, our”)

When we use your personal data, we are required to do so in accordance with the Data Protection Legislation. We are responsible as the ‘controller’ of your personal data for the purposes of the Data Protection Legislation. We will use your personal data in accordance with your engagement with us and your instructions, the Data Protection Legislation, other relevant legislation and our professional duty of confidentiality.

In the event that the EU General Data Protection Regulation applies to our activities, we will comply with that.

A Quick Guide To
Some Legal Terms

Controller	The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data
Data Protection Legislation	The UK General Data Protection Regulation and the Data Protection Act 2018
Personal data	Defined by the Data Protection Legislation as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’
Processor	Any entity (or person) who processes personal data on behalf of a controller
Processing	Any action undertaken with someone’s personal data

What Does This Notice Cover?

This Privacy Notice applies to the following:

1

People who visit our website

2

People who use or enquire about our products and services

3

Communications management

4

Third party personal data collected from you

5

People whose services we use

Visitors To Our Website

When visiting our website, tracking technologies such as ‘cookies’ may automatically record information about your visit.

Like many other websites we use Google Analytics to help us improve your experience of our website and to provide and improve our products and/or services. We only use cookies to help us improve our website and do not make any attempt to identify anyone. For further information, please see our Cookie Policy.

Links to other websites:

Our website contains links to third party websites. If you follow these links, please be aware that we take no responsibility for any third party website. Please check any privacy policy on those websites before submitting any personal data.

People Who Use Or Enquire About Our Products And Services

When you use our services or contact us to enquire about our products and services, we will ask you to provide your personal data, such as name and contact details, in order that we can engage with you.

If you do not provide your personal data, it may mean that we are not able to engage with you, or there may be a long delay before we can do so.

Where we are contracted to supply services on behalf of organisations such as a local authority, other public sector body or insurance company (“Scheme Owner”), we will receive your information from those Scheme Owners.

Communications Management

When a person contacts us, we generally need to capture the details of the person making contact and the reason for contacting us.

We will only use your personal information to:

to action your request
to communicate with you, which may include responding to emails or calls from you
to properly investigate any complaint
contact you in relation to any further information we require from you to action your initial request or complaint
review our training and processes to make improvements

Third Party Personal Data Collected From You

In the course of providing you with our services, you may pass on to us personal data of individuals who are not aware of our involvement or of our processing of their personal data, i.e. neighbours or family members. In these types of circumstances, we may not have any direct contact with the individuals whose personal data we are processing. Therefore, before you provide any such personal data to us, you must ensure that the relevant individual(s) has been made aware their personal data is being processed by us and you have notified them as to how they can access our Privacy Notice.

People Whose Service We User

Where we engage individuals or organisations to carry out services for us we may be required to process personal data of the service provider or its personnel in order to facilitate the provision of the service.

We may also collect and retain information to enable us to evaluate that service.

Any such processing will be governed by contractual terms between us and the service provider, but the general provisions as to data security and retention periods etc. are as set out in this Privacy Notice.

How We Collect Your
Personal Data

The table below explains how we collect the
personal data we are the controller of:

Personal Data collected	How we collect it
Name, address, contact details (which may include, telephone numbers, email address)	Provided by you Provided by insurer, local authority or other public body
Financial details	Provided by you if you are paying for products or services
Name and address of third parties	Provided by you (the property owner or occupier)
Health related information	Provided by the owner or occupier and is needed only to assess suitability of flood resistance measures
Business information relating to a supplier’s personnel	Provided by the supplier at the time of engagement or during ongoing performance of the contract

How And Why We Use Your Personal Data

Under the Data Protection Legislation, we must always have a lawful basis for using personal data.

When we process your personal data under legitimate interest, we consider your rights under data protection laws as well as any potential impact to you. We will never place our interests above yours.

The table below describes how we may use your personal data, and our lawful bases for doing so.

What we use your personal data for	Our reasons for doing so and the legal basis
Providing products and services	For the performance of our contract with the end user, or at the request of a Scheme Owner (an organisation that engages to supply services to you on their behalf)
Managing payments for our services	For our legitimate interests in the better running of our business and for our compliance with financial regulations
Improving efficiency, training and quality control	For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures so we can continuously improve our service to you
Research and analysis	For our legitimate interests and those of third parties to improve the understanding and implementation of risk management practices for flooding and effects of climate change
Statutory returns	For our compliance with legal requirements
Exercise or defend legal rights	Where necessary, for the establishment, exercise or defence of legal claims. The legal basis for this processing is legitimate interests so that we can protect and assert our legal rights, your legal rights and those of others
Relationship management	For the performance of our contract with an end user or account holder or our legitimate interests to be able to respond to any points raised with us
Marketing	For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers, and any third parties who have expressed an interest in our products and services
Improving and tailoring our products and services	For our legitimate interests or those of a third party, e.g. to make sure we can continuously improve our services to you

Marketing Communications

We may use your personal data to send you updates (by email or post) about flooding or climate change developments that might be of interest to you and/or information about our services.

We have a legitimate interest in processing your personal data for these purposes (see above ‘How and why we use your Personal Data’). This means we do not usually need your consent to send you these communications. However, where consent is needed, we will ask for this consent separately and clearly. You have the right to withdraw this consent at any time.

You can always opt-out of our marketing communications either by emailing us at enquiries@watertightinternational.com or by using the ‘unsubscribe’ option in any marketing email we send you.

Where And How Do We Keep Your Data Safe?

We take appropriate measures to ensure that all personal information is kept secure. We require our staff and all third parties to maintain high standards of safety and protection of personal data, including contractual obligations under which they undertake the protections of all personal data.

We also have procedures in place to deal with any suspected personal information security breach. We will notify you and any applicable regulator of a suspected personal information security breach, where we are legally required to do so.

We hold your personal data on systems in the UK or within the EU. Personal data may also be held by other third parties as described below (see ‘Do we share your personal data?’).

How Long Is Personal Data Kept For?

We retain personal data for as long as is reasonably necessary for the purposes for which it was provided or collected, and to meet legal, regulatory or financial accounting requirements.

This means we will retain some personal data after a contractual relationship has come to an end. Where this is the case, we will always look to minimise the personal data retained.

The retention period for personal data can vary depending on its nature, any potential risk of harm caused by unauthorised use or disclosure, and if we have any legal, regulatory, financial or other requirements.

Please contact us if you have any questions relating to the retention of your personal data at enquiries@watertightinternational.com.

Do We Share Your Personal Data?

We may share your personal data with third parties for the following reasons:

To provide Scheme Owners with updated information provided by you.
The use of service providers for the performance of any contract we have entered into with you. Where there is a need to transfer data to a supplier based outside of the UK, we will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Notice, and only to a country which the UK’s supervisory authority (Information Commissioner’s Office) has determined provides an adequate level of protection, or where the recipient is bound by standard contractual clauses according to conditions provided by the Information Commissioner’s Office.
The use of service providers who provide systems and communications services to us.
The use of analytics and search engine providers to assist us in enhancing and improving our website and your user experience.

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure your confidentiality is maintained.

Your Rights

You have the following rights under the Data Protection Legislation:

The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to ask us to delete any of your personal data that we hold.
The right to restrict the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we rely on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to request data portability.

For more information on each of the rights above, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) www.ico.org.uk.

Contact Us

To contact us about anything to do with your personal data and data protection, please contact us at:

Email address:
enquiries@watertightinternational.com

Postal Address:
Unit 5, Saba Park, 14 Balloo Avenue,
Bangor, BT19 7QT

Raising a concern

Please do contact us if you have any concerns. We are confident that we can resolve any concern you may raise with us about our use of your information. However, in the event that we are unable to satisfy your concerns, the Data Protection Legislation gives you the right to raise your concerns with the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113. The ICO address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this Notice

We may update this Privacy Notice from time to time.

This may be because of changes in the Data Protection Legislation, or we may change our business in some way that affects how we process personal data.

We recommend that you check this page regularly to keep up to date.

This Privacy Notice was last changed: August 2024